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The Commissioners Quay Inn wins Prestigious Property Award

The Commissioners Quay Inn at Blyth

The Commissioners Quay Inn in Blyth has won Commercial Development of the Year at last week’s prestigious Insider Media Property Awards ceremony.

The Insider North East Property Awards 2017 celebrate the remarkable achievements of the region's developments. Following the establishment of eight regional property awards dinners in the UK’s biggest cities outside of London over the last 20 years, the North East Property Awards 2017 recognize the most successful companies and projects over the previous 12 months.

The Commissioners Quay Inn was developed on the waterfront at Blyth to create a leisure venue for people to enjoy. The judges felt this was a true place-making development, turning a derelict site in an area of social deprivation into a space that the community can be proud. They also concluded that there was significant risk in this development that required strong leadership and decision-making.

The Commissioners Quay Inn was developed by Arch, and is operated by The Inn Collection Group. The jewel in the crown of Blyth’s impressive harbour development, the sleek Inn makes the most of every inch of its water’s edge location. Overlooking the River Blyth towards the sea, this vibrant and welcoming venue provides home made food and drink as well as providing much-needed bed and breakfast accommodation facility for tourists and corporate visitors to Blyth. A destination in its own right, The Commissioners Quay Inn really is the place to eat, drink, sleep and explore from.

Jacqui Kell, chief executive of Arch said: “Congratulations must go to the whole team that were involved in the development of the building for their vision and commitment in making The Commissioners Quay Inn the outstanding success it is today and a facility for Blyth and the surrounding community to be proud of. The facilities are second to none and as the second phase in the regeneration of the quayside area we are setting the quality bar extremely high. I am delighted that The Commissioners Quay Inn has won this.”

Keith Liddell, The Inn Collection Group chief executive said: We are absolutely delighted that The Commissioners Quay Inn has lifted the title for such a prestigious award. The service we provide to residents and visitors are first class, but to be able to say we are doing this from an award-winning building is even more special”. 

Daniel steps up to take ‘quay’ role at Blyth inn helm

Daniel Evans general manager of new pub with rooms in Northumberland The Commissioners Quay Inn

Northumberland’s newest pub The Commissioners Quay Inn has appointed Daniel Evans as its new general manager.

Daniel has stepped up to take the helm of the £4.5m waterfront pub with rooms at Blyth, where he has been assistant manager since its July opening.

Daniel, who hails from Blyth, brings a wealth of customer service, event management and hospitality experience to The Commissioners Quay Inn, which is part of multi-award winning hospitality operators The Inn Collection Group’s estate.

The Inn Collection Group operations director Sean Donkin said: “We are delighted that Daniel has risen through the ranks with the Group to become general manager at The Commissioners Quay Inn. Daniel impressed with his proven track record for implementing strategic business initiatives and with his inbuilt enthusiasm for the role.

“The Inn Collection Group prides itself on delivering a tremendous experience for all our customers, whether they are dining or staying with us and Daniel shares our customer-first vision.

“The Commissioners Quay Inn has enjoyed unprecedented performance in its first three quarters’ trading. We are confident Daniel will build upon this and take the inn towards further growth and exceptional customer service in its exciting new chapter.

Father-of-three Daniel said: “I am very proud to be stepping into the lead at The Commissioners Quay Inn. One of our most powerful assets is our people. Continued investment in staff training, confidence and progression is key for me, and I am looking forward to working with our 60-strong team to bring about further staff training, up skilling and development.

“My team are an integral part in how we deliver on customer expectation, so everyone who walks through our doors - whether they are eating, drinking or staying with us - enjoys a totally individualised experience and returns and recommends us.”

The 40-bedroom Commissioners Quay Inn, located on redeveloped land along Blyth’s Quay Road, is open 365 days a year, serving homemade food and drinks from breakfast through to 9pm.

The expanding Inn Collection Group, a finalist in the prestigious Publican Awards Best Accommodation Operator category, is the largest private bedroom provider in Northumberland with more than 200 bedrooms across its North East estate.

Its portfolio in Northumberland includes The Bamburgh Castle Inn at Seahouses, The Lindisfarne Inn at Beal and The Hog’s Head Inn at Alnwick. The estate includes The Seaton Lane Inn near Sunderland, The King’s Head Inn at Newton under Roseberry and The Kingslodge Inn in Durham city centre.

Built by Arch, The Northumberland Development Company, The Commissioners Quay Inn is spread across four floors with superb coastal views from its quayside location. It fills a proven gap in the market for quality and affordable accommodation in the area.

 

 

 

 

The Bamburgh Castle Inn staff become dementia friends

Staff from The Bamburgh Castle Inn at Seahouses have been learning how to make their inn more dementia friendly by taking part in special awareness raising sessions with The Alzheimer’s Society. 

Staff from the seaside inn took part in training to gain a better understanding of how dementia can affect people, so they can give a warm welcome to all customers, including people with dementia. 

General manager Nicola Austin said: “We give everyone who walks through our doors a very warm welcome, whether they are in a wheelchair, have hearing or sight impairments – or  people with dementia. 

“With the numbers of people living with dementia rising, it’s so important that our team understand what dementia is and how they can play a part in making a difference to people who are living with it. 

“We learned there are so many small things we can do that can make such a difference to people with dementia – and their carers and family members - to make them feel welcome and at ease. 

“Many of our staff, customers and their families have been touched by the effects of loved ones living with dementia and we want to do our bit to make sure each and every person who comes through our doors enjoys a warm welcome and excellent service.”

Helen Williams, Northumberland manager for The Alzheimer’s Society, led the session at The Bamburgh Castle Inn.

She said: “Nationally, we aim to have four million dementia friends by 2020, to raise awareness of the needs of people living with dementia. 

“Often when people are diagnosed, one of first things they stop doing is things they like to do, like going out to the pub and they retreat. 

“The aim of bringing this to businesses is that it makes them more aware of the needs of customers coming in, and people feel confident to still go out with their family and community, and it reduces feelings of isolation.

“People will know which pubs they can go into and be supported. The group at The Bamburgh Castle Inn were young and incredibly keen - they were able to say they were already supporting the needs of regular customers living with dementia.”

The Bamburgh Castle is the latest inn within the award-winning Inn Collection Group (ICG) to go through training as part of the group’s efforts to make each of its seven pub premises friendly, inclusive and accessible to everyone. 

The Inn Collection Group’s Operations Director Sean Donkin, said: “We already have plenty of visible accessibility facilities for people with different physical needs across our pubs. But we felt it was important to make sure we are trained and able to help people with dementia and those with accessibility needs you can’t see so easily, to make them feel welcome and at ease.”

The Inn Collection Group goes the extra mile to welcome walkers

Self guided walking breaks in Northumberland North of England with The Inn Collection Group Roseberry Topping beach coast sea

With hostelries in some of the country’s best walking bases, pub operator The Inn Collection Group is lacing up its boots to go a step further for walkers.

The Group has paired up with top self-guided walking publisher Walking-Books.com to offer a range of walking packages at a handpicked selection of its award-winning inns in picture-postcard locations.

The group’s new ‘Walk-Inn’ breaks include easy-to-follow, self-guided walks, key meals and accommodation in well-loved destinations like the Northumberland coast, Cheviot Hills, Cleveland and the North York Moors.

Great for walkers of all levels including families, relaxed ramblers and serious yompers, the breaks include Walking-Books’ self-guided packs, each containing 20 classic walks around your chosen pub.

Also included is a hearty, two-course dinner for you to walk off, plus a comfy room at the inn of your choice to bed down in and, of course, a full English breakfast to fuel you up for the day ahead. Packages also include a welcome drink on arrival plus a picnic to enjoy while on the go.

Sean Donkin, operations director at The Inn Collection Group said: “We are proud to have pubs with rooms in some of the very best walking destinations in the country, with easy access to the Northumberland coast, Cheviot Hills, the North York Moors and more.

“ We have always attracted walkers thanks to our great locations and warm welcome. We wanted to go a step further to encourage people to come and experience the incredible coast, hill and countryside paths around our inns with inclusive breaks that also serve as walking guides helping them make the most of their stay.”

Walking Books director Mike Law said: “We’re delighted to have teamed up with The Inn Collection Group and applaud their efforts to make walking accessible to as many people as possible. I hope that together we can inspire people of all walking abilities to head out and enjoy the fantastic scenery around their inns on foot.

“Walking Books guides are completely different to anything you will see in the shops. Our aim when deciding to publish our guides is to make them as user-friendly as possible so we decided on our concept of putting the walks on handy, durable, weather-proof walking cards with a unique combination of concise, easy-to-follow routes local information and professional mapping. To complete our pack we added a useful user guide and decided to provide a custom made map-case for the walking card which meant the walker had everything they needed for their walk on an A5 weather-proof card that could be carried conveniently around the neck or in a jacket pocket.”

The Inn Collection Group Walk-Inn breaks are available at the following Northumberland inns:

The Lindisfarne Inn at Beal, the nearest mainland inn to Holy Island www.lindisfarneinn.co.uk

The Bamburgh Castle Inn, which overlooks the harbour and Farne Islands in the fishing village of Seahouses www.bamburghcastleinn.co.uk

The Hog’s Head Inn, Alnwick, close to Alnwick Castle and Garden www.hogsheadinnalnwick.co.uk

The Commissioners Quay Inn, Blyth  www.commissionersquayinn.co.uk

And in Cleveland / North Yorkshire,The King’s Head Inn, Newton-under-Roseberry beneath iconic Roseberry Topping www.kingsheadinn.co.uk

 

  • A single night Walk-Inn break starts from less than £90 per person (based on two people sharing)