Quality

Recognised standards

Step into an Inn Collection Group pub and enjoy a friendly, professional welcome, good-quality food and beverages, well-presented surroundings and rooms plus a wide range of services and facilities from onsite parking to free Wi-Fi.

Our inn portfolio purposefully adheres to the AA’s Three Star Gold accreditation awards, a quality rating and assessment scheme that recognises and rewards establishments for the quality and range of their services and facilities.

Our special dinners, with their emphasis on freshly prepared local ingredients are recognised by the AA’s Dinner Award.

The Perfect Pint

The Inn Collection Group became the first free-trade multiple operator in the country to gain a coveted award by Carlsberg for its outstanding cellar standards at each of its pubs to achieve Carlsberg UK’s sought-after Gold Award

The Inn Collection Group’s excellence in the service of cask ale is recognised by its Cask Marque accreditation across all of its pubs

Professional, friendly staff

We are proud to have a dedicated staffing team committed to delivering outstanding customer service levels. The Inn Collection Group delivers robust and ongoing staff training to members of our team across all pubs and departments.

Awards

Our inn portfolio has won numerous awards for quality provision and outstanding customer service including The Great British Pub Awards and Flavours of Herriot Country Awards.

Partnering to succeed

The Inn Collection Group is proud to be associated with Enjoy England, Visit Britain, Visit Northumberland, Northumberland Coast Area of Outstanding Natural Beauty, Northumberland County Council, Newcastle City Council and Welcome to Yorkshire.

  • AA Dinner Award
  • Flavours of Herriot Country 2014 Finalist
  • Cask Marque
  • Carlsberg UK Gold Award 2014
  • AA Gold star award *** Innj 2014